Dual Mining Support and AI Assistance Chat with Melanie Our AI Agent
Whether you're setting up your first miner or optimizing a fleet of MSBX devices, Melanie is here to help. Get personalized guidance on Bitcoin (SHA256) and Whive (Yespower) dual mining setup, ARM device configuration for Raspberry Pi and mobile devices, Stratum V2 integration (ports 3331-3333 for Bitcoin, 4331-4333 for Whive), and energy optimization strategies. From wallet creation to troubleshooting connection issues—our AI assistant has been trained on the full Melanin documentation and can help you join the 305+ solo miners who've found blocks via CKPool.
Start Chat
Choose what you need help with
Follow Steps
AI assistant guides you through the process
Success
Complete setup or resolve your issue
Why Use Chat?
Instant Response
No waiting for support tickets.
Guided Flows
Step-by-step assistance.
24/7 Available
Help anytime, any timezone.
Human Backup
Escalate to real humans when needed.
Smart Context
Assistant understands mining terminology.
What Can You Get Help With?
Onboarding Flow
"I'm new and want to start dual mining"
- ✅ Choosing your platform (Windows/Mac/Linux/Android)
- ✅ Downloading and installing Click
- ✅ Setting up Bitcoin and Whive wallet addresses
- ✅ Understanding the 3% fee structure
~5-10 minutes
Troubleshooting Flow
"Something isn't working"
- ✅ Identify the problem
- ✅ Check common causes
- ✅ Try quick fixes
- ✅ Escalate to human support if unresolved
Most issues resolved in ~5 minutes
Mobile Setup Flow
"I want to set up mobile mining or monitoring"
- ✅ Choosing the right app:
- Melanin Click for Android = Mining
- Melanin Mobile = Monitoring only
- ✅ Safety guardrails for Android mining
iOS cannot mine (Apple restriction)
MSBX/Hardware Setup Flow
"I'm setting up my MSBX"
- ✅ Unboxing and hardware check
- ✅ Network configuration
- ✅ Dual mining setup (Bitcoin + Whive)
- ✅ Verifying mining is active